Terms of Service

1. Who we are

This end user licence agreement and these terms of service (the "Terms") are a binding agreement between you and:

• Legal entity: SIA "DK GROUP"
• Registration number: 50203547731
• VAT number: LV50203547731
• Registered address: Ropažu novads, Ropažu pagasts, Zaķumuiža, "Plūmes", LV-2133, Latvia
• Email: support@pieraksts.app
• Phone (support): +371 28338094
• Phone (technical): +371 27303530

We refer to ourselves below as "Pieraksts", "we", "us" or "our". "You" means the person using the Pieraksts mobile application, the website at pieraksts.app, and any related services (together, the "Service").

2. Accepting these Terms

By downloading, installing, creating an account in, or otherwise using the Service, you confirm that you have read and agree to these Terms and to our Privacy Policy, Community Guidelines and Cookie Policy, which form part of these Terms.

If you do not agree, do not use the Service.

This agreement is concluded between you and SIA "DK GROUP" only, and not with Apple Inc. See section 17 for the additional terms that apply to the iOS app.

3. Definitions

• "Client" — a person who uses the Service to find and book beauty or personal care appointments.
• "Salon" — a business or self-employed professional that publishes a profile, staff, services and availability on the Service and accepts bookings through it.
• "Salon Service" — the real-world beauty or personal care service that a Salon performs for a Client.
• "User Content" — anything a user uploads, submits or publishes through the Service, including salon descriptions, photographs, staff and service listings, reviews, ratings and free-text booking notes.

4. What Pieraksts is, and what it is not

Pieraksts is a booking platform. We put Clients and Salons in touch and handle the scheduling. We are not a salon, we do not employ Salon staff, and we do not perform, supervise or guarantee any Salon Service.

Accordingly:

• The contract for a Salon Service is concluded directly between the Client and the Salon. We are not a party to it.
• The Salon alone is responsible for the quality, safety, legality, licensing, hygiene and pricing of the Salon Service, and for complying with the law that applies to it.
• Information about Salons, staff, services, prices and availability comes from the Salons themselves. We do not independently verify it, and we do not warrant that it is accurate, complete or current.
• We do not endorse any Salon, and a listing on the Service is not a recommendation.

Complaints about a Salon Service should be raised with the Salon first. You may also report a Salon to us under section 13, and we will act where the Terms or Community Guidelines have been broken.

5. Eligibility and age

• You must be at least 13 years old to create an account. This reflects the age of digital consent in Latvia under the GDPR.
• If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian, and that parent or guardian accepts these Terms on your behalf and is responsible for your use of the Service.
• Some Salon Services may be restricted to adults by law or by the Salon's own rules. It is your responsibility, and the Salon's, to observe those restrictions.
• To register as a Salon you must be authorised to act for that business and be at least 18 years old.

6. Your account

• You must give accurate, current and complete information when you register, and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.
• Tell us promptly at support@pieraksts.app if you believe your account has been accessed without your permission.
• One person may hold one Client account. Accounts may not be sold, shared or transferred.

7. Deleting your account

You can delete your account at any time from within the app, under Profile. No email, phone call or form is required.

When you delete your account:

• your profile, your account credentials and your personal booking history are permanently deleted from our live systems;
• User Content you published, such as reviews and photographs, is deleted or irreversibly disassociated from you;
• future bookings you hold are cancelled, and the Salons concerned are notified;
• data we are required by law to keep, such as accounting records for a Salon subscription, is retained for the statutory period and then deleted;
• backups are overwritten on their normal rotation.

Deletion is permanent and cannot be undone. If you cannot reach the in-app option, see our Account Deletion page or write to support@pieraksts.app, and we will complete the deletion for you within 30 days.

8. Making a booking

• A booking request you submit becomes a confirmed appointment when the Salon accepts it, or immediately where the Salon has enabled instant confirmation. You will receive a notification either way.
• The Salon may decline or propose a different time. Availability shown in the app is provided by the Salon and can change.
• You agree to attend at the time booked, and to give the Salon any information it reasonably needs to perform the Salon Service safely, including relevant allergies or medical conditions.
• We send push and email notifications about booking status. These are service messages, not marketing, and they are part of the Service.

9. Cancellation and no-shows

• You may cancel a booking free of charge up to 24 hours before the appointment starts.
• Cancellations made less than 24 hours before the appointment, and failures to attend, are treated as late cancellations.
• Salons may set stricter requirements only where these are shown to you before you confirm the booking. Salons may not set a longer free-cancellation window than the one above without displaying it.
• Where you have not paid in advance through the Service, we do not charge you a cancellation fee. A Salon may pursue its own cancellation charge under its own terms; that is a matter between you and the Salon.

Repeated late cancellations or no-shows affect other users and the Salons. Our approach is:

• a warning on the first confirmed case;
• a temporary booking restriction on repetition;
• suspension or closure of the account for persistent abuse.

Salons must likewise honour confirmed bookings. A Salon that repeatedly cancels confirmed appointments at short notice, or fails to attend them, may be removed from the Service.

10. Prices and payment for Salon Services

• Prices shown for Salon Services are set by the Salon and are indicative. The price actually payable is the one agreed with the Salon.
• Clients do not pay for Salon Services through the Service. Payment is made directly to the Salon, at the Salon, by whatever means the Salon accepts.
• We do not process, hold or refund payments for Salon Services, and we do not issue invoices or receipts for them. The Salon does.
• The Service is free of charge for Clients.

11. Salon subscriptions purchased through the App Store

Some features for Salons are offered as an auto-renewable subscription purchased inside the iOS app through Apple's In-App Purchase. Where you buy such a subscription, the following applies.

• The subscription title, the length of the subscription period, what it includes, and the price are shown to you in the app before you confirm the purchase.
• Payment is charged to your Apple ID account at confirmation of purchase.
• The subscription renews automatically unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours before the end of the current period, at the price shown for the renewal.
• You can manage your subscription and turn off auto-renewal in your Apple ID Account Settings after purchase.
• Any free trial period that we offer is forfeited when you buy a subscription, to the extent that this is offered.
• Refunds for App Store purchases are handled by Apple under the Apple Media Services Terms and Conditions, not by us. We cannot refund an App Store purchase. Your statutory rights are unaffected.
• Cancelling a subscription stops future renewals. Unless the law requires otherwise, we do not refund the unused part of a period that has already been paid for.
• Subscriptions for Salons are sold to businesses acting in a commercial capacity. The consumer right of withdrawal does not apply to them.

We may also invoice Salons directly for services agreed outside the app. Where we do, the agreed invoice terms apply, payment is due within the period stated on the invoice, and statutory late-payment interest may be charged.

12. User Content and the licence you grant us

You keep all rights you have in your User Content. By publishing User Content through the Service you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt for display, and publicly display that User Content, for the sole purpose of operating, promoting and improving the Service. This licence ends when you delete the User Content or your account, except for copies retained in backups until they are overwritten and copies we must keep by law.

You represent and warrant that:

• you own the User Content or have all the rights needed to publish it;
• publishing it does not infringe anyone's intellectual property, privacy, image or other rights;
• where a photograph shows an identifiable person, you have that person's consent to publish it;
• the User Content is accurate and not misleading, and a review you post describes a Salon Service you genuinely received.

13. Prohibited content and conduct — zero tolerance

We operate a zero-tolerance policy for objectionable content and abusive behaviour. You must not publish, transmit or engage in:

• content that is unlawful, defamatory, harassing, threatening, hateful or discriminatory, including on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
• sexually explicit or pornographic material, or any sexualised content involving a minor;
• content depicting or encouraging violence, self-harm, or the use of illegal drugs;
• content that impersonates another person or business, or falsely suggests an affiliation or endorsement;
• fake, incentivised or retaliatory reviews, or reviews written about your own business or a competitor;
• another person's personal data published without a legal basis, including photographs, contact details or health information;
• spam, advertising unrelated to the Salon's own services, chain messages, or attempts to move a transaction off the platform in order to avoid these Terms;
• malware, scraping, automated data collection, reverse engineering, penetration attempts, or interference with the Service's security or availability;
• use of the Service for any fraudulent or otherwise unlawful purpose.

Full details are in our Community Guidelines.

14. Reporting, blocking and enforcement

We provide, inside the app:

• automated filtering that screens User Content before it is published;
• a report control on every profile, review, photograph and message, so you can flag content or a user to us;
• a block control, so you can prevent another user from contacting you or interacting with you or your content;
• our published contact details, so you can always reach a human: support@pieraksts.app, +371 28338094.

When you report content or a user, we review the report and act within 24 hours. Where a report is upheld we will, depending on severity, remove the content, warn the user, restrict the account, or terminate it permanently. We remove content that is reported and found to be objectionable, and we eject users who post it. We may act on our own initiative on the same basis.

If we terminate your account for a breach of this section you may not create a new one. You may ask us to review a decision by writing to support@pieraksts.app; we will respond and, where the decision was wrong, reverse it.

15. Intellectual property in the Service

The Service, including its software, source code, design, user interface, text, graphics and the Pieraksts name and logo, belongs to SIA "DK GROUP" or its licensors and is protected by intellectual property law. Nothing in these Terms transfers any of those rights to you. You may not copy, modify, distribute, sell, lease or create derivative works from any part of the Service, nor attempt to extract its source code, except where the law expressly permits it despite this restriction.

16. Third-party services

The Service relies on third-party providers, including cloud hosting and database services, push-notification delivery, email delivery, and map and location services. Your use of the Service is also subject to those providers' terms where they apply to you. We are not responsible for third-party services we do not control.

17. Additional terms for the iOS application

This section applies to the Pieraksts application obtained from the Apple App Store and takes precedence over any conflicting provision elsewhere in these Terms, to the extent of the conflict.

17.1 Acknowledgement

These Terms are concluded between you and SIA "DK GROUP" only, and not with Apple Inc. ("Apple"). SIA "DK GROUP", not Apple, is solely responsible for the application and its content.

17.2 Scope of licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the application on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

17.3 Maintenance and support

SIA "DK GROUP" is solely responsible for providing any maintenance and support services for the application, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services in respect of the application.

17.4 Warranty

SIA "DK GROUP" is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be SIA "DK GROUP"'s sole responsibility.

17.5 Product claims

SIA "DK GROUP", not Apple, is responsible for addressing any claims by you or any third party relating to the application or your possession and use of it, including (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. These Terms do not limit SIA "DK GROUP"'s liability beyond what is permitted by applicable law.

17.6 Intellectual property rights

In the event of any third-party claim that the application or your possession and use of it infringes that third party's intellectual property rights, SIA "DK GROUP", not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.

17.7 Legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

17.8 Developer name and address

Questions, complaints or claims with respect to the application should be directed to SIA "DK GROUP", Ropažu novads, Ropažu pagasts, Zaķumuiža, "Plūmes", LV-2133, Latvia, support@pieraksts.app, +371 28338094.

17.9 Third-party terms of agreement

You must comply with applicable third-party terms of agreement when using the application.

17.10 Third-party beneficiary

You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

18. Availability and changes to the Service

We aim to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend it for maintenance, security or technical reasons, and we will give notice where it is reasonable to do so.

We may add, change or withdraw features. Where a change materially reduces the Service for you, we will give you reasonable advance notice by email or in the app, and you may stop using the Service and delete your account.

19. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available", and we exclude all implied warranties. We do not warrant that the Service will meet your requirements, that any Salon will be available, or that information supplied by Salons or other users is accurate.

Nothing in these Terms excludes or limits anything that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law.

20. Limitation of liability

Subject to section 19:

• we are not liable for the acts or omissions of any Salon, or for any Salon Service, including its quality, safety or outcome;
• we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data;
• our total liability to you for all claims arising in any twelve-month period is limited to the greater of EUR 100 and the amount you paid us for the Service during that period.

Where you are a consumer, this section applies only to the extent permitted by the consumer protection law of your country of residence.

21. Your consumer rights

Nothing in these Terms affects your mandatory rights as a consumer under the law of the Republic of Latvia or of your country of residence in the European Union.

If you are a consumer with a complaint you cannot resolve with us, you may contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs) in Latvia, or use the European Commission's online dispute resolution platform.

22. Suspension and termination

You may stop using the Service and delete your account at any time under section 7.

We may suspend or terminate your access where you materially breach these Terms or the Community Guidelines, where we are required to by law, or where continued access presents a security or safety risk. Except where the breach is serious or urgent, we will notify you and give you an opportunity to put it right. On termination, sections 12 (as to the surviving licence in backups), 15, 19, 20, 23 and 24 continue to apply.

23. Changes to these Terms

We may update these Terms to reflect changes in the Service or in the law. We will publish the updated version at pieraksts.app with a new effective date. Where a change materially affects your rights or obligations, we will notify you by email or in the app at least 30 days in advance, and continuing to use the Service after the change takes effect means you accept it. If you do not accept it, delete your account before it takes effect.

24. Governing law and disputes

These Terms are governed by the law of the Republic of Latvia. If you are a consumer resident elsewhere in the European Union, you also keep the protection of the mandatory law of your country of residence.

Disputes that cannot be resolved by negotiation are to be settled by the courts of the Republic of Latvia, without prejudice to any right a consumer has to bring proceedings in the courts of their own country of residence.

25. Contact

• SIA "DK GROUP"
• Ropažu novads, Ropažu pagasts, Zaķumuiža, "Plūmes", LV-2133, Latvia
• Registration number: 50203547731
• VAT number: LV50203547731
• Email: support@pieraksts.app
• Phone (support): +371 28338094
• Phone (technical): +371 27303530