Deleting your account

1. You can delete your account yourself

Deleting your Pieraksts account takes under a minute and happens entirely inside the app. You do not need to email us, call us, or fill in a form, and we will not ask you why.

Deletion removes the account. It is not a deactivation or a pause.

If you are a salon owner, deletion takes longer. You must first do the steps in section 3. If you have a subscription, the deletion can finish only after the paid period ends.

2. How to delete your account in the app

• Open the Pieraksts app and sign in.
• Go to Profile.
• Choose Delete account.
• Read the summary of what will be removed, then confirm.

You will be signed out immediately and the deletion is carried out at once. You will receive a confirmation email.

If you are a salon owner, the steps are different:

• Open the Pieraksts Business app and sign in.
• Go to Profile and choose Delete account.
• Choose Delete my account, then confirm. This records your deletion request. Nothing is deleted yet.
• Do each step that the app shows as open. Section 3 lists these steps.
• When all steps are done, choose Delete account and salon, then confirm.
• If you signed in with Apple, the app asks you to sign in with Apple again. Then the deletion starts.

Before the last confirmation, you can withdraw the request. Choose Keep my account. The deletion does not finish by itself when the last step is done. It runs only when you confirm it. The app shows when your account is deleted. We do not send a confirmation email to a salon owner.

3. What is deleted

• Your profile: name, display name, email, phone number and profile photograph.
• Your login credentials and authentication records.
• Your bookings and your booking history, including any notes attached to them.
• Reviews and ratings you published.
• Photographs you uploaded.
• Your push notification tokens, so notifications stop immediately.
• Your notification and language settings.

If you are a salon owner, deleting your account also deletes your salon. Before the deletion can finish, you must:

• Cancel or complete all upcoming bookings.
• Hide the salon from Pieraksts.
• Cancel the salon subscription, then wait for the paid period to end.
• Remove all other salon members, such as admins and employees.
• Pay any unpaid Boost commission.

The app shows each step that is still open. When the deletion finishes, we erase the salon name, description, logo, gallery, contact details and address, and all specialist and service photos. We keep the salon invoices for 5 years (see section 5), with the company name, registration number, VAT number and legal address on them.

We also keep these salon records for 5 years. Nobody can open them in the app. After 5 years we delete them together with the invoices.

• The specialists, with their names, roles and descriptions.
• The services and prices.
• The working schedule.
• The salon's client list, with client names and phone numbers.

4. What happens to your upcoming appointments

Any confirmed bookings you hold in the future are cancelled automatically. The salons concerned are told that the booking is cancelled; they are not told why, and they do not receive your deleted personal data.

If you have an appointment in the next 24 hours, please tell the salon directly as well, so they can offer the slot to someone else.

If you are a salon owner, account deletion does not cancel the bookings at your salon. The deletion cannot finish while your salon has an upcoming confirmed booking. Cancel or complete each upcoming booking yourself.

5. What we keep, and for how long

A small amount of data survives deletion, mostly because the law requires it or because it no longer identifies you.

• Accounting records for salon subscriptions and invoices — 5 years, as required by the Latvian Accounting Law. We cannot delete these earlier.
• If you are a salon owner, we keep the salon records listed in section 3 for 5 years. Nobody can open them in the app.
• Records of moderation decisions where your account was restricted for a serious breach — 2 years, so that a banned user cannot simply register again.
• Aggregated and anonymised statistics, such as how many bookings were made in a month. These contain nothing that can be traced back to you.
• Backups, until they are overwritten on their normal rotation, which takes up to 30 days.

Everything else is gone from our live systems as soon as you confirm.

6. Deletion is permanent

Once you confirm, we cannot restore your account, your booking history, your reviews or your photographs. If you want a copy of your data, request it before you delete: write to support@pieraksts.app and we will send you an export.

If you sign up again later, it will be a new account with nothing carried over.

7. Salon subscriptions

Deleting your account does not cancel the salon subscription. Cancel it yourself on the Subscription screen in the Pieraksts Business app.

The deletion cannot finish while the subscription can still charge you. This includes a free trial. After you cancel, you keep full access until the free trial or the paid period ends. You can record the deletion request before that date. The deletion can finish only after that date.

8. If you cannot use the in-app option

If you have lost access to your account or cannot reach the delete option, write to support@pieraksts.app from the email address on the account, with the subject "Account deletion". We may ask you to confirm your identity so that nobody else can delete your account. We complete the deletion within 30 days and confirm when it is done. If you are a salon owner, the deletion can finish only after the steps in section 3 are done. The 30 days start when they are all done.

You can make the same request by post to SIA "DK GROUP", Ropažu novads, Ropažu pagasts, Zaķumuiža, "Plūmes", LV-2133, Latvia, or by phone on +371 28338094.

9. Your other rights

Deletion is one of several rights you have under the GDPR. You can also ask for a copy of your data, have it corrected, or object to how we use it. Our Privacy Policy explains all of them, and how to complain to the Data State Inspectorate if you are unhappy with our response.

10. Contact

• Email: support@pieraksts.app
• Phone: +371 28338094
• Technical: +371 27303530